We are seeking an experienced and enthusiastic IT Technician to provide practical, hands-on IT support across the Welbeck Estate in Nottinghamshire.

Reporting directly to the Head of IT, you will play an important role in the day-to-day operation and support of the company’s IT systems, infrastructure and equipment. You will work directly with colleagues across the company, investigating and resolving technical issues and ensuring they have reliable and secure access to the technology they need.

This is a varied technical role within a diverse IT environment. You will work with a wide range of technologies, including VMware, Windows Server and desktop operating systems, Microsoft 365, mobile devices, printers and peripherals, wired and wireless networks, network infrastructure and specialist business applications.

No two days are likely to be quite the same. Alongside supporting colleagues with day-to-day technical issues, you will be involved in maintaining and troubleshooting systems and equipment, preparing and deploying hardware, administering users and devices, installing and maintaining software, and helping to keep our IT environment secure, reliable and up to date.

You will be expected to use your existing technical knowledge and experience to investigate and resolve issues independently, taking ownership of problems through to resolution where appropriate. You should be comfortable troubleshooting across different technologies, identifying the underlying cause of an issue and knowing when a problem requires further investigation or escalation.

As the role is based within the business rather than an outsourced IT or helpdesk environment, you will have the opportunity to build strong working relationships with colleagues and develop a good understanding of the systems and technology used across the company. We are looking for someone who is approachable and able to communicate technical information clearly to users with varying levels of technical knowledge.

The position is fully site-based, reflecting the hands-on nature of the role and the need to support users, equipment and infrastructure across the Welbeck Estate. You will be required to travel between locations across the Estate as part of your duties and, as such, a full UK driving licence is required.

This position would particularly suit an experience IT professional who enjoys a broad and varied technical role looking for part-time hours. We are looking for someone who has a solid technical background and can bring their existing experience to the role.

Working closely with the Head of IT, you will also have the opportunity to become involved in more complex infrastructure, networking, cybersecurity and IT projects. This provides plenty of variety beyond day-to-day technical support and the opportunity to contribute to the continued development and improvement of the estates IT infrastructure.

· Provide hands-on technical support to colleagues across the organisation, diagnosing and resolving hardware, software, connectivity and systems issues promptly and effectively.

· Install, configure and maintain IT systems and equipment, including desktops, laptops, servers, mobile devices, printers and other peripherals.

· Perform hardware maintenance, including diagnostics, upgrades, repairs and replacement of equipment where required.

· Install, configure, maintain and update software applications and operating systems, ensuring appropriate software licensing and security requirements are followed.

· Support and maintain the organisation’s network infrastructure, assisting with switches, wireless networks, firewalls, VPNs and general network troubleshooting.

· Administer Microsoft 365 and associated services, including user accounts, Exchange Online, SharePoint, Teams, permissions and access rights.

· Support the Windows Server environment, including Active Directory, Group Policy, DNS and DHCP.

· Assist with the monitoring and maintenance of cybersecurity controls, including endpoint protection, patching, firewalls and security updates, escalating security incidents or concerns to the Head of IT.

· Monitor backup systems and assist with backup and recovery procedures, helping to ensure company data and systems are appropriately protected.

· Prepare IT equipment and user accounts for starters, leavers and staff changes, ensuring equipment is configured, issued and recovered appropriately.

· Provide practical IT guidance and support to colleagues, helping users make effective and secure use of the organisation’s technology.

· Maintain accurate IT records and documentation, including asset registers, equipment allocations, software licences, system information and technical procedures.

· Assist with IT projects and infrastructure improvements, including hardware and software deployments, system upgrades and the introduction of new technologies.

· Liaise with third-party suppliers and support providers where required to investigate faults and deliver technical solutions.

· Provide on-site technical support across the Welbeck Estate, attending different locations as required.

· Previous experience in a technical support or IT service delivery role.

· Excellent troubleshooting and problem-solving skills.

· Strong working knowledge of Microsoft Windows Server and desktop operating systems.

· Experience with Windows Server technologies, including Active Directory and Group Policy.

· Experience with virtualisation technologies, ideally VMware vSphere/ESXi or Microsoft Hyper-V.

· Experience in supporting and administering Microsoft 365 technologies.

· A good understanding of networking technologies and protocols, including managed switches, routers, firewalls, VPNs, VLANs, DNS and DHCP.

· Experience supporting wireless network technologies.

· Experience with patch management and IT asset management.

· Experience supporting and maintaining VoIP telephone systems.

· Experience installing, configuring and maintaining desktop and laptop hardware.

· Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical colleagues at all levels.

· A practical, hands-on approach with the ability to investigate and resolve technical issues independently.

· A willingness to develop existing skills and keep technical knowledge up to date.

· A full UK driving licence is essential due to the need to provide IT support across the Welbeck Estate.

· Flexibility to undertake occasional out-of-hours or weekend work where required.

Employees receive various benefits; for the full list, click here. 

Interviews will be held in person. 

£18,000 (a full-time equivalent of £30,000)